Account Health and policy notification consulting
Account health warnings, policy violations and authenticity or intellectual property complaints are best handled before they escalate. We prioritize the notices and plan the right response and safeguards with you.
Who is this for?
- Sellers seeing a risk warning on their Account Health page
- Sellers with a product authenticity or condition complaint
- Sellers facing an intellectual property complaint (copyright, trademark or patent) from a brand owner
- Sellers notified of a listing or product policy violation
What we do
Prioritization
We identify which notices put the account at greatest risk and tackle them in order.
Authenticity complaints
We check whether your invoices and supply chain documents are adequate and structure the response.
Intellectual property complaints
We assess the type of complaint and your options for contacting the complainant. When a legal opinion is needed, we refer you to a lawyer.
Prevention
We prepare a checklist covering sourcing, listing content and processes to prevent repeat issues.
How it works
- 1You share your Account Health page and notices.
- 2We rank the risks and map out next steps.
- 3We confirm scope and fees in a written proposal.
- 4We prepare documents and responses; nothing is submitted without your approval.
- 5We monitor your metrics together over the following weeks.
What we don't do — and don't promise
- We do not guarantee that a notice will be removed or that your metrics will reach a particular level.
- We do not provide legal representation in intellectual property disputes; where necessary, we refer you to a lawyer.
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Frequently asked questions
Can a single notice get my account closed?
It depends on the type of notice and your account history. Some notices are warnings; others can escalate quickly. That is why prioritization matters.
Which invoices are accepted for an authenticity complaint?
Amazon generally expects verifiable invoices that show your supplier and the quantities purchased. We can't confirm whether yours qualify without reviewing your case.
Can the brand owner withdraw their complaint?
In some cases, yes. It depends on communication between the parties and the merits of the claim; legal questions require a lawyer's opinion.
What is the Amazon Account Health Rating (AHR)?
It summarizes how well your account complies with Amazon policies. You'll find it on the Account Health page in Seller Central; a drop can signal that the account is at risk.
Related services
Tell us about your case — we'll assess it.
Once we've reviewed your file, we confirm the scope and fee in a written proposal.